Refund and Returns Policy

At Boutique du Maroc, all our products are handmade by skilled artisans, which means there may be slight variations in size, color, and design. These unique characteristics are a reflection of the craftsmanship and cultural heritage behind each piece. We encourage you to embrace these small differences, as they add to the authenticity and charm of your purchase.

However, we understand that sometimes things don’t go as planned. Here’s our return and refund policy to ensure your satisfaction:

Damaged or Defective Items

If your item arrives damaged or defective, we offer a full refund or replacement. To initiate this process, please contact us within 7 days of receiving your order and provide photos of the damage or defect. We will cover any shipping costs for the return of damaged goods.

Change of Mind or Unsatisfied with the Product

If you are not completely satisfied with your purchase for any reason, you may return the item for a refund within 7 days of receiving it, provided that:

– The item is returned in its original package.

– The product is unused and in the same condition as when it was delivered.

Please note that return shipping costs for items that are not defective or damaged will be the responsibility of the customer.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exceptions

Certain items, such as custom or personalized orders, may not be eligible for returns or refunds unless they are damaged or defective. Please review product details before purchasing.

For any questions or to start a return, please contact our customer service team at [email protected].

Refund and Returns Policy